TERMS OF SERVICE

Welcome to TeamGearCo! By accessing or using our website, services, or purchasing products through TeamGearCo, you agree to the following terms and conditions. Please read them carefully.

1. Services Overview

TeamGearCo provides custom merchandise, apparel sourcing, and team store setup services. We offer two types of services:

  • Custom Merch Orders: Direct bulk apparel and accessory sourcing for teams to sell or distribute independently.

  • Team Stores: Custom online store setup and support for teams and organizations who wish to sell merch through our platform.

2. Ordering & Payment

  • For custom merch, payment terms will be confirmed prior to order production. Full payment is typically required before fulfillment.

  • For team stores, setup fees (if applicable) must be paid in advance. All profits generated from store sales will be tracked and shared according to agreed-upon terms.

3. Design & Approval

  • All merchandise designs must be approved in writing before production.

  • TeamGearCo is not responsible for errors in approved designs or artwork.

  • We reserve the right to reject designs that contain offensive, trademark-infringing, or inappropriate content.

4. Turnaround Time & Delivery

  • Typical production timelines range from 10–21 business days depending on item type and volume.

  • TeamGearCo works with local and regional vendors to fulfill orders promptly. Shipping delays due to vendor or carrier issues may occur but will be communicated.

5. Returns & Refunds

  • Custom items are non-refundable once approved and produced.

  • If a product is defective or incorrect, we will work with you to replace or credit the item.

  • Please notify us within 7 days of receiving your order if there are any issues.

6. Store Management & Profit Distribution

  • For teams using our store services, profits will be distributed according to the pricing and markup structure agreed upon during onboarding.

  • Store data and order summaries are available upon request for transparency and reporting.

7. Intellectual Property

  • You retain ownership of your team logos and branding.

  • TeamGearCo retains the right to display your products and designs for promotional or portfolio purposes unless you request otherwise.

8. Privacy

We respect your privacy. Any personal information collected (such as emails or shipping addresses) will only be used to fulfill orders or provide updates related to your store.

9. Changes to Terms

We reserve the right to update these terms at any time. Significant changes will be posted on this page and take effect immediately unless otherwise stated.

10. Contact Us

Have questions? Reach out at:

hello@teamgearco.com

Seattle, WA. 98104